Terms and conditions

Medra aims to offer you easy-to-access and supportive information and we hope you have a positive experience of using our website. If you need any assistance, please contact us by email, info@medracounselling.co.uk or phone 01248 712865

We aim to keep our information complete, updated and as accurate as possible, although we cannot always guarantee this. If you notice any inaccuracies, we would be pleased to hear from you so that we can take appropriate action.

You may use the information you find on the website at your own discretion. It is your responsibility to ensure that the information meets your specific requirements and we cannot be held responsible for inappropriate use. This website contains material which is owned by or licensed to us including, but not limited to, the content, design, layout, look, appearance and graphics. Reproduction is prohibited.

The information on our site is available free of cost to you. We do not guarantee that our site, or any content on it, will always be available or will never be interrupted. We reserve the right to suspend, withdraw, discontinue or change all or any part of our site without notice and we cannot be held liable if our site is ever unavailable for any reason.

Intellectual property rights

The content of our website is protected by copyright laws and treaties.

You may print copies and download extracts for your own personal use, and you can refer others within your organisation to any content on our site. You must not use the information other than for your own personal use and must not reproduce any illustrations, photographs, video or audio sequences or graphics for commercial purposes or any other reason, without our permission.


The website contains links to other sites and are provided for your convenience to provide further information. However, we can neither endorse nor be held responsible for the content of linked websites.

The content on our site is for general information only and is not intended to be directive. You should always obtain professional or specialist advice before taking, or deliberately not taking, any action on the basis of the content on our site. We cannot be held liable for any loss or damage arising from using, or not being able to use, our website.

Counsellors - Uploading content to our website

Please be aware that any information uploaded to our site must comply with our Equal Opportunities policy and relevant, applicable UK laws. You will be liable to us for, and must compensate us for, any loss or damage we suffer from non-compliance.

By uploading your information to our site you agree to it being non-confidential and provided at your own risk.


Whilst we take every reasonable step to ensure our site is secure, we cannot guarantee that our site will be free from viruses at all times. The responsibility for accessing our site lies with yourself. We advise using virus protection software. Under the Computer Misuse Act 1990, you must not knowingly introduce any software which may damage, flood or attack our site causing it to become unusable.


If you have any complaints about our website, staff or counsellors please email lynda@medracounselling.com

Privacy Policy

All personal contact with members of Medra counselling services is confidential, and your details will only be shared with your assigned counsellor for the purpose of contacting you to make appointments. In compliance with the General Data Protection Regulations, we are required to ask for your consent to store your Personal Contact Details such as name, address, phone number and email address. By sharing these details with us you are agreeing to our GDPR policy.

  • Your contact details will be held securely in Medra’s office and on Medra’s office mobile phone for the purpose of contacting you.
  • Your email addresses will be held on a secured site.
  • You have the right to have these details removed/destroyed at any time.
  • They will be deleted after a period of 3 months.
  • We will not share your details with any other organisation.